At Powerlink.co, we are committed to providing high-quality products and a smooth shopping experience. This Refund & Cancellation Policy outlines the terms and conditions related to order cancellations, returns, exchanges, and refunds.
✅ 1. Cancellation Policy
Order Cancellations:
- Orders can be cancelled within 12 hours of placing the order, as long as the product has not been dispatched.
- Once the order has been shipped, cancellations are not allowed.
- To cancel your order, please reach out to our customer support team at:
📧 Email: [powerlinksolarsales@gmail.com] - Cancellation by Powerlink:
- In cases of product unavailability, payment failure, or unforeseen circumstances, we reserve the right to cancel any order.
- A full refund will be provided in such cases, and you will be notified by email.
✅ 2. Refund Policy
When Is a Refund Eligible?
- Refunds are only provided in cases of defective products, wrong product delivery, or cancellations initiated by Powerlink.
- Refunds are NOT applicable if the product is damaged by the customer, used, or returned for reasons such as change of mind, color dissatisfaction, or size mismatch.
Refund Process:
- In case of defective or incorrect items, customers can request an exchange or refund within 3 days of receiving the product.
- Refunds for debit card or net banking payments are processed within 3 business days of cancellation, though bank processing may take 7–15 business days.
- For credit card payments, the card will not be charged in case of cancellation.
- If the refund is delayed, customers should check with their bank and contact us at:
📧 Email: [powerlinksolarsales@gmail.com] - ✅ 3. Return & Exchange Policy
Conditions for Return/Exchange:
- The product must be returned in unused condition, in original packaging, and with all tags intact.
- Returns or exchanges must be initiated within 3 days of delivery.
- Once eligibility is confirmed, we will arrange a pickup and issue an exchange or refund.
Non-Eligible Returns:
- Products used, damaged by customers, or returned without original packaging/tags.
- Returns due to change of mind, wrong size/color choice, or personal preferences.
✅ 4. Non-Refundable / Non-Cancellable Items
- Custom Orders: Customized or made-to-order products are non-cancellable and non-refundable.
- Sale Items: Products purchased during sales or promotions are not eligible for return or refund unless defective.
✅ 5. Force Majeure
Refunds and cancellations may be delayed in cases of force majeure, including but not limited to:
- Natural disasters (floods, earthquakes)
- Transport strikes or shipping disruptions
- Government restrictions, curfews, emergencies
- Epidemics or pandemics
- Cyber-attacks or system failures
✅ 6. Policy Updates
Powerlink reserves the right to modify this Refund & Cancellation Policy at any time. We recommend reviewing this page periodically to stay updated.
Contact Us
For any questions regarding refunds, cancellations, or exchanges, please reach out at:
📧 Email: [your-email@powerlink.co]
🌐 Website: https://powerlink.co/contact-us